Frequently Asked Questions

We’ve compiled a list of the most frequently asked questions to help you find the answers you need quickly and easily. If you can’t find what you’re looking for or need further assistance, please don’t hesitate to contact us.

Charge Bandit Device

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How often does my device receive data?

Vehicle data is sent to your Charge Bandit device as soon as it is received from your vehicle. Most statistics will update within 30-60 seconds.

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Tesla and Accounts

What are Tesla Fees?

Tesla charges monthly data usage fees for every vehicle. We'll pay the fees for you as part of your subscription.

Tesla Account Security

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Orders and Returns

Why are you taking pre-orders and when will my device ship?

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